FAQ

Ordering

How do I know my order went through?

You will get an order confirmation email within a few minutes of checking out. If it has not arrived, check your spam folder first, then email us — occasionally a typo in an email address is the culprit.

Can I change or cancel my order?

Yes, as long as it has not shipped yet. Email us as quickly as you can with your order number. Once a package is with the carrier we cannot recall it, but you can still return it within 30 days.

Do I need an account to order?

No. You can check out as a guest. Creating an account just makes it faster next time and lets you see your order history.

What payment methods do you accept?

All the methods shown at checkout, including major debit and credit cards and the digital wallets displayed there. Payment is taken securely and we never see your full card number.

Shipping

How long will my order take?

We ship within 1 business day and delivery then takes 5–10 business days, fully tracked. Alaska, Hawaii and remote areas can occasionally take a couple of days longer.

How much is shipping?

Free on every order — no minimum, no handling fee, nothing extra to pay on delivery.

Where do you ship?

All 50 U.S. states and Washington, D.C. We do not currently ship to APO/FPO/DPO addresses, U.S. territories, or internationally.

How do I track my package?

You will get a tracking link by email as soon as your order ships. It can take up to 24 hours for the first scan to appear, which is normal. Full details are in our Shipping Policy.

My tracking hasn't updated — should I worry?

If there has been no movement for more than 3 business days, email us your order number and we will chase the carrier.

Products & sizing

How do I choose the right size?

Check the size details on the product page and measure yourself rather than guessing from your usual store size. All sizes are listed in U.S. sizing. If you are between sizes or unsure, email us with your measurements and we will tell you honestly which to pick.

Will the color match the photos?

Very closely, but screens vary, so there can be a slight difference in shade. If a color is genuinely not what was shown, that counts as not as described — send it back and we will refund you.

Is the equipment suitable for beginners?

Most of our range is designed to work for beginners through to experienced athletes. If you tell us your goal and experience level, we will point you at the right option.

Is your kids' equipment safe?

Our children's products are designed to be lightweight and age-appropriate, but all fitness equipment should be used under adult supervision.

Returns & refunds

What is your return policy?

You have 30 days from delivery to return an item for a full refund. Items should be unused with tags attached. See our Return & Refund Policy.

How do I start a return?

Email support@fiterasport.store with your order number and what you would like to return. We reply with instructions the same business day.

Who pays return shipping?

If an item is defective, damaged or wrong, we do. If you have simply changed your mind or ordered the wrong size, you cover return shipping — the item price is refunded in full.

How quickly will I be refunded?

We process refunds within 2 business days of your return arriving. Your bank then takes a further 3–5 business days to show it.

Can I exchange instead of refund?

Yes. Tell us when you email and we will reserve the replacement size or color while your return is in transit.

Guarantee & support

What does the 12-month guarantee cover?

Defects that arise from normal training use — stitching, seals, fastenings and materials failing before they should. It does not cover general wear and tear, accidental damage or misuse. Email us a photo and your order number and we will sort a replacement.

My item arrived damaged. What now?

Send us a photo with your order number. We will arrange a free replacement or a full refund, at no cost to you.

How do I contact you?

Email support@fiterasport.store or use our contact form. We are online Monday to Friday, 9am–6pm ET, and check messages on weekends too.

Is it safe to pay on your site?

Yes. The whole store runs over encrypted HTTPS and payments are handled by PCI-DSS compliant providers, so your card details never reach us.