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Questions about sizing, delivery or an order already on its way? Our UK-based team answers every message — usually within a few hours.

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The fastest way to reach us. Include your order number if you have one.

support@fiterasport.store Replies within a few hours

Support hours

We're online Monday to Friday and check messages over the weekend too.

Mon–Fri, 9am–6pm (UK) Weekend cover for urgent orders

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Track a parcel, start a return or swap a size — we'll sort it quickly.

Returns & refunds → 30-day no-hassle returns

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At a glance

Response timeA few hours (Mon–Fri)
DispatchWithin 24 hours
UK delivery2–4 working days
Free deliveryOrders over £40
Returns window30 days
Guarantee12 months
We ship toUnited Kingdom
Every order covered by our 12-month guarantee
Secure checkout with 256-bit SSL encryption
Real people, no bots or copy-paste replies

Need an answer right now?

Most questions about delivery, sizing and returns are already answered in our FAQ.

Read the FAQ →

Before you write to us

The quick answers to what people ask most.

Where is my order?
You'll get a tracking link by email as soon as your parcel ships — usually within 24 hours of ordering. UK delivery then takes 2–4 working days. If tracking hasn't updated for more than 3 working days, email us with your order number and we'll chase it.
How much is delivery?
Delivery is free on all UK orders over £40. Below that it's a flat £3.95, fully tracked.
How do I return something?
Email support@fiterasport.store within 30 days of delivery with your order number and what you'd like to return. We'll send you return instructions. Items should be unused and in their original packaging.
Can I change or cancel my order?
If your order hasn't shipped yet, absolutely — email us as quickly as you can and we'll amend or cancel it. Once it's dispatched you can still return it under our 30-day policy.
My item arrived damaged or incorrect
We're sorry — that shouldn't happen. Send us a photo along with your order number and we'll arrange a replacement or full refund straight away, at no cost to you.
What does the 12-month guarantee cover?
It covers faults arising from normal training use — stitching, seals, fastenings and materials failing before they should. It doesn't cover general wear and tear, accidental damage or misuse. Just email us with a photo and your order number.